LEARNING PATHWAYS

Policies & Procedures

Institute for AI Training & Professional Development

Website: InstituteForAITraining.com

Last Updated: 11/14/2025

1. Cancellation & Refund Policy

1.1 General Policy

The Institute for AI Training & Professional Development (“IATPD,” “the Institute”) provides high-quality professional training, certification programs, and digital learning experiences. This policy outlines how cancellations, withdrawals, transfers, and refunds are handled.
This policy applies to all Institute programs, workshops, and digital products.

1.2 Cancellations by Learners

Before Course Start Date

  • Cancel within 7 days of purchase → Full refund, if materials have not been accessed
  • Cancel after 7 days but before start date → 75% refund

After Course Start Date

  • Cancel within 3 days of course start AND accessed less than 20% of content → 50% refund
  • After 3 days OR more than 20% accessed → No refund

Digital Products & Self-Paced Courses

All sales are final once materials are downloaded or accessed.

1.3 Cancellations by the Institute

If IATPD cancels or reschedules due to unforeseen circumstances:

Learners may choose to:

  • Transfer to the new date at no cost, or
  • Receive a full refund

1.4 Transfers & Deferrals

Learners may request to transfer enrollment:

  • Must request 7 days before course start
  • One transfer allowed per enrollment
  • Based on availability

1.5 Exceptions & Extenuating Circumstances

Documented emergencies may be considered for partial refunds, credits, or deferrals.

1.6 Requesting a Cancellation or Refund

All requests must be submitted in writing:
📧 support@InstituteForAITraining.com

  • Acknowledgement within 5 business days
  • Refunds processed within 14 business days after approval

1.7 Non-Refundable Items

  • Digital downloads once accessed
  • Membership or community fees
  • Payment processing fees

1.8 Policy Agreement

Enrollment constitutes agreement to this policy.

2. Data Protection & Confidentiality Policy

2.1 Purpose

IATPD is committed to legal and ethical handling of personal data in accordance with international privacy regulations including UK GDPR, EU GDPR, and applicable global laws.

2.2 Scope

Applies to:

  • Learners, certification candidates
  • Coaching clients
  • Subscribers and website users
  • Instructors, contractors, staff, and partners

2.3 Data Collected

We may collect:

  • Name, email, contact information
  • Payment/billing information
  • Course registration and progress
  • Assessments and feedback
  • Customer support communications

2.4 How Data Is Used

Data supports:

  • Program delivery and certification
  • Customer service
  • Progress tracking
  • Service improvements
  • Course-related communications

2.5 Confidentiality & Access

  • Access limited to authorized personnel
  • All contractors sign confidentiality agreements
  • Data never sold or shared unless legally required

2.6 Security Measures

  • Encrypted systems and secure cloud platforms
  • SSL-protected websites
  • Regular audits and compliance checks
  • Secure storage and disposal of physical records

2.7 Learner Rights

Learners may:

  • Access their data
  • Request correction
  • Request deletion (where lawful)
  • Restrict or withdraw consent

Requests: support@InstituteForAITraining.com

2.8 Data Retention

Data is retained for up to 6 years for certification verification and auditing.

2.9 Breach Reporting

Incidents are investigated immediately and reported to regulators within 72 hours when required.

3. Complaints Policy & Procedures

3.1 Monitoring

Complaints help improve program quality and learner experience.

3.2 Responsibilities

All IATPD team members must uphold this policy. Final oversight rests with the Program Director.

3.3 Communication

Policy is:

  • Provided during onboarding
  • Included in learner materials
  • Available in the learner portal

3.4 Equity & Diversity

All complaints are handled confidentially, fairly, and without discrimination.

3.5 Procedure

Step 1: Informal Resolution

Raise concerns directly with the instructor or support team.

Step 2: Formal Complaint

Send a written complaint to:
📧 support@InstituteForAITraining.com

Include:

  • Name
  • Course title
  • Description of concern
  • Relevant documents

Timeline:

  • Acknowledgement: 5 business days
  • Review: 10 business days
  • Resolution: 20 business days

Step 3: Appeal

Submit a written appeal within 10 days if dissatisfied with the outcome.

4. Disability Inclusion & Accessibility Policy

4.1 Overview

IATPD ensures all learners have equal access to programs regardless of disability or accessibility needs.

4.2 Commitment Statement

We do not tolerate discrimination of any form and actively promote accessibility, fairness, and inclusion.

4.3 Objectives

We aim to:

  • Provide accessible training formats
  • Make reasonable adjustments
  • Offer alternative resource formats
  • Use accessible platforms
  • Train staff in disability awareness

4.4 Implementation

Measures include:

  • Annual accessibility reviews
  • Accommodation request pathways
  • Captioning and screen-reader compatibility
  • Inclusive communication practices
  • Documentation of accommodations

5. Health & Safety Policy

5.1 Overview

IATPD maintains safe learning environments for both virtual and in-person training.

5.2 Objectives

We commit to:

  • Risk-assessed, safe learning spaces
  • Clear health and safety guidance
  • Reliable training tools
  • Emergency protocols for live events
  • Digital wellness and ergonomic awareness

5.3 Implementation

  • Venue risk assessments
  • Emergency procedures shared with participants
  • First aid and sanitation for in-person events
  • Secure digital platforms
  • Documentation of incidents
  • Compliance with applicable regulations

6. Learner Support & Progression Policy

6.1 Mastery-Based Assessment

Learner progress focuses on competency and practical application, not rigid pass/fail grading.

6.2 Feedback & Resubmission

  • Personalized feedback provided
  • 14-day window to revise and resubmit
  • One complimentary resubmission included

6.3 Course Re-Enrollment

  • Rejoin one future cohort within 6 months at no additional cost
  • After 6 months, discounted re-entry fee applies

6.4 Additional Support

  • Optional 1:1 support sessions
  • Email and chat support
  • Accessibility accommodations available

7. Equal Treatment Policy

7.1 Overview

IATPD is committed to providing a learning and working environment free from discrimination, harassment, and bias.

7.2 Principles

We ensure:

  • Fair hiring practices
  • Inclusive training delivery
  • Equal access to advancement
  • Accessible materials and support
  • Confidential grievance procedures

7.3 Prohibited Behaviors

Harassment, bullying, discrimination, or exclusionary conduct will not be tolerated and may result in disciplinary action or contract termination.

8. Contact Information

Institute for AI Training & Professional Development
📧 support@InstituteForAITraining.com
🌐 InstituteForAITraining.com

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